🌐 Overview

At Appbrew, our mission is to create the best mobile shopping experience. We are building a no-code e-commerce app platform for global DTC brands. We are at the beginning of this journey and have raised our seed round from Accel.

👥 Team

You will be working with a mission-driven founding team:

You will be working with a mission-driven founding team:

Abhijeet Singh, DCE+FMS, CEO

Mayank Agarwal, IIT KGP, CTO

Sharat Chandra, IIT KGP, CPO

🖍️ Responsibilities

• Serve as the primary point of contact for customer inquiries, issues, and requests. Provide timely and effective resolution to ensure a positive customer experience.
• Conduct training sessions to maximize adoption of our no-code mobile app builder.
• Identify opportunities for customers to leverage additional features.
• Collaborate with customers to understand business goals and objectives.
• Work closely with customers to align our product capabilities with their KPIs.
• Provide strategic guidance on optimizing mobile apps for desired outcomes.
• Implement strategies to improve customer satisfaction and loyalty.
• Measure and track Net Promoter Score (NPS) and take actions for improvement.

📜 Experience

• Experience in Strategy/Growth/E-commerce/Technology/Consulting